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Keller Auditorium Rules

The Keller Auditorium prides itself on being a safe environment to encourage all attendees to be able to enjoy there experience and get the most out of their time. As it plays host to a varied line-up of events, including plays and productions, please behave as if you were going to a theatre building, as similar rules apply. Keller Auditorium is happy to host the best concerts and shows at one of the hottest venues in Oregon. But to make sure everyone has a great time, they’ve created a set of rules and policies that all guests should follow. Please take the time to read and understand these rules, because guests who fail to abide by them may be expelled without refund or banned. If you have any questions, please contact the venue at (503) 248-4335.

It’s important to arrive at the Keller Auditorium with plenty of time to spare. Security lines can take a while, while any late arrivals may be held in the lobby until a stopping point in the show.

For the sake of other visitors and performers, please ensure mobile devices are silenced or switched off. Likewise, photography is not allowed.

Above all, the venue asks visitors to treat each other with respect. If you need help during a show, please speak with the friendly venue staff.

bag policy

There are several ways to make your visit to the Keller Auditorium go smoothly. One of those is to be mindful of the bag policy.

It will be much easier to gain entry with small clutches up to 4.5” x 6.5” in size. Similarly, clear bags will clear security faster than opaque ones. Larger bags may require a thorough inspection — and may not be allowed entry at all. No matter the size, all bags will be searched.

child policy

Generally, no children under five years old are allowed at the Keller Auditorium. This may change for shows that are designated as family friendly. Please consult your event page for more information.

Code of Conduct Policy

Be courteous and respectful of those around you. This includes avoiding offensive behavior, language, and gestures. Guests who are disruptive may be asked to leave.

Dress Code Policy

There are not set rules for attire when attending a performance. Some people like to dress up for a night out, while others prefer to be casual. However, each event is different, so plan accordingly. In the end, it’s all about the amazing performance you’re about to experience – so don’t worry too much about your clothes.

Food and Beverage Policy

Outside food and beverage is not allowed in the venue. There are vendors on-site to get snacks and refreshments before the show, during intermissions, and after the show.

Late Arrival Policy

We recommend that you arrive early. If you arrive late, you may be held out or reseated until an appropriate time for you to get to your assigned seat.

Noise Policy

Every guest should be able to enjoy the performance without disruption. Please silence or turn off all electronic devices.

Photography and Recording Policy

Most shows do not allow photography of any kind and flash photography is never allowed. Please refer to the event description or call the venue regarding other forms of photography for your ticketed event.

Perfume and Cologne Policy

Please do not wear perfume or cologne as some people are highly allergic.

Lost and Found Policy

Lost something at the venue? Then contact staff or security to ask about guest services so you can see if something was turned in. After the show, you can inquire about lost and found items if you call the venue’s lost and found at 503.274.6551.

pet and service animals policy

Pets and emotional support animals are not allowed at the Keller Auditorium. However, trained ADA service animals are welcome. Guests are advised to contact the venue directly before visiting to ensure a smooth visit.

Prohibited Items List

Generally speaking, guests and visitors are not allowed to bring the following items to the venue.

  • No professional cameras or any camera with detachable lenses are allowed
  • No Audio or Video Recording Devices, GoPros, Laptops, or Selfie Sticks
  • No Wrapped Gifts or Balloons
  • No Signs
  • No Strollers unless tickets are in our Suites, Lounge 954, or Corona Beach House
  • No weapons of any kind (Knives, Pocket Knives, Mace, Tasers, Etc.)
  • No Chains or Spikes
  • No Fireworks and Laser Pointers
  • No Air Horns or Vuvuzelas
  • No Food is permitted unless for medical/religious purposes
  • No Previously Purchased Souvenir Cups
  • No Non-prescription Drugs
  • No Animals, except Certified Service Animals
  • Laptops Are Not Permitted
  • Any Other Item Management may deem dangerous to Public Safety

If you require any specific item, please speak with the venue staff to discuss your needs.

Smoking policy

As an indoor venue, the Keller Auditorium is a non-smoking facility. You may not smoke or vape indoors or within 25 feet of an external doorway or air-moving apparatus. At most shows, there is a dedicated external smoking area signposted.